Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new casino for us to look at? This page explains how to reach Non Gamstop Casinos and what we can realistically help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can occasionally take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino or page your message relates to
- A short description of the issue or question
- Screenshots, if you're reporting something that looks wrong on the site
What we can help with
We get a wide range of messages, and most fall into a handful of categories:
- Corrections — if a bonus figure, wagering term or licensing detail on one of our brand write-ups looks out of date, tell us and we'll check it against the operator's current terms.
- General questions — readers often ask how our ratings work, what makes a site suitable for someone who has self-excluded through GAMSTOP, or how to compare payment methods and bonus terms across operators.
- Suggestions — if there's a casino not currently featured on our list of non Gamstop casinos that you think we should review, let us know the name and we'll take a look.
- Site feedback — broken links, unclear wording, or anything else that makes the site harder to use.
What we can't do
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means we're not able to:
- Process deposits, withdrawals or account verification on behalf of any casino
- Resolve disputes over bonus terms, winnings or account closures — these need to go directly to the casino's own support team, and from there to their licensing authority if unresolved
- Offer personal financial, legal or gambling advice
If you're dealing with a dispute at one of the brands featured on this site, the fastest route is usually the casino's own live chat or support email, since they hold the account details we don't have access to.
Concerned about your gambling?
If you're getting in touch because you're worried about your own play, or about someone else's, please see our Responsible Gambling page first. It covers self-exclusion options, including how self-exclusion works alongside schemes like GAMSTOP, and where to find independent support organisations. We take these messages seriously and would rather point you to the right resource straight away than have you wait on an email reply.
Before you write in about a specific casino
It's worth checking our non Gamstop casinos guide first — a lot of common questions about bonuses, payment methods and how we rank sites are already answered there. Our About Us page also explains how the site is run and how we approach reviews, and our Terms and Conditions cover the legal basics of using the site.
However you choose to get in touch, we appreciate readers taking the time to write in — it's a big part of how we keep our reviews accurate. Remember that all gambling is intended for players aged 18 and over.